Are you looking to build your give plumbing or HVAC company’s online reputation? You can trust the ORM experts of plumbers digital. Call us today! 877-920-0226
Online Reputation (also known as ORM or PR), is the public perception of your business formed from online reviews and media-based articles.
Before the internet reputations were largely built from word of mouth, with customers telling friends and neighbors about their experience. The internet amplifies this globally. Every business gets a bad review now and then (part of the cost of doing business), but if the majority of your reviews are bad people will tend to avoid your services.
Market research says that the overwhelming majority of online buyers check out online reviews before making a purchasing decision. Unfortunately, people tend to procrastinate when it comes to writing reviews. Here at Plumbers Digital we use special software that will make sure your client is satisfied, and then it will direct the most satisfied customers to review sites to leave that positive review. This method alone can generate hundreds of positive reviews in only a few months. We take those reviews and plug them into your website. The reviews will also be on Google, Facebook and Yelp, etc. You’ll be found (and have great chance to get that 1st call) when people search for the highest rated plumbing or HVAC company nearby.
There are many aspects to reputation management. There is the technical side, where we do your
But we also specialize in damage control and rebuilding poor reputations. Every business gets a bad review every now and then – its part of doing business. However, in the internet age customer complaints can be amplified far past what word of mouth would. Bad review don’t just damage you locally, they damage you globally.
We aren’t just around when things go wrong. A good reputation manager will look for opportunities to leverage any positive attention your business gets.